Privacy Policy: Driver Mobile Application

This is the Privacy Policy for the Driver Mobile Application (App). This Privacy Policy provides information on the processing of your personal data as a result of being (i) one of our customers, and/or (ii) a user of the Driver Mobile Application by Connected Freight Pte Ltd or one of its affiliates (Connected Freight).

This Privacy Policy may be changed over time. You are advised to regularly review the Privacy Policy for possible changes. This Privacy Policy was last changed on 28 May 2019.

 

Special note -

The Driver Mobile Application is intended for customers only and should not be used by anyone who is not legally entitled to drive. If you are not Connected Freight’s customer or legally entitled to drive, please do not use this App and / or send us your personal data (for example your name, address, contact number or email address).

 

1. When is this Privacy Policy applicable?

This Privacy Policy provides information on the processing of your personal data as a result of being (i) one of our customers, and/or (ii) a user of the Driver Mobile Application.

 

2. Who is the controller of your data?

Connected Freight Pte Lid, a company registered in Singapore (UEN number 201824735H) whose registered office is at 9 North Buona Vista Drive, The Metropolis Tower One, #07-01 Singapore 138588, is the controller for the processing of your personal data.

 

3. For what purpose do we process your personal data?

In this Privacy Policy we describe what personal data we process and for what purposes.

 

3.1 Customer service and relationship management

- What does this purpose entail?

If you contact our Customer Service Centre with a question or a complaint, we may ask you for certain information to identify yourself and to help us respond to your enquiry. We use any personal data supplied to improve our customer support services. We may also use personal data supplied as part of a transaction to improve customer service or respond to an enquiry related to a transaction.

- Which personal data do we process for this purpose?

To be able to respond appropriately to your question or complaint, we note details of your question or complaint in our customer database. We may also ask you for contact details in order to keep you informed about your question or complaint. If you have a question or complaint relating to usage of the App, we may also ask for additional personal details to confirm your identity. We may also review your App usage history including time of login, track estimated monetary amount incurred through use of the App, location of drivers, location of warehouse site(s) and location of retail site(s) to improve customer service.

 

3.2 Participate in promotions

- What does this purpose entail?

Connected Freight regularly runs promotions for its customers. In some cases we will ask you to provide us with your personal data through a registration form, advertisement or website in order to participate in the promotion.

- Which personal data do we process for this purpose?

If you choose to participate in such promotions, we may process the personal data provided by you (including but not limited to your name, identification card or passport number, age, address and e-mail address)in order to register or confirm your participation, to determine whether you fulfill the promotion conditions and to send you any prizes or benefits. Depending on the promotion we may also process information on your participation in the promotion, such as scores, submissions or prizes/benefits won.

 

3.3 Development and improvement of products and services

- What does this purpose entail?

Connected Freight may from time to time conduct market research with its customers through the use of surveys. We use your responses to such surveys for quality assessments and to improve your customer experience.

- Which personal data do we process for this purpose?

If you choose to participate in our surveys, we may process the personal data provided by you (including but not limited to your name, address, contact number and e-mail address).

 

3.4 General Offers

- What does this purpose entail?

As a customer of Connected Freight or user of the App, you may receive general offers and information from Connected Freight ("General Offers").

With General Offers, we would like to notify you of Connected Freight products, events and promotions that may be of interest to you. Such General Offers may include but are not limited to the issue of:

• electronic newsletters with offers and general information;

You may receive your General Offers by regular mail, email, SMS, through the Connected Freight Website, App (through push notifications), social media, or any other digital channels used by you.

- Which personal data do we process for this purpose?

For sending you General Offers, we may process the personal data provided by you (including but not limited to your name, address, contact number and e-mail address).

 

3.5 Personalised Offers

- What does this purpose entail?

As a customer of Connected Freight or user of the App, you may receive offers from Connected Freight that are tailored towards your personal preferences based on analyzing your App usage history, your participation in promotions, surveys, and your use of Websites, Apps and other digital channels ("Personalised Offers").

With Personalised Offers, we would like to notify you of Connected Freight products, events and promotions that we believe may be of interest to you.

You may receive your Personalised Offers by regular mail, email, SMS, through the Connected Freight Website, App (through push notifications), social media, or any other digital channels used by you.

- Which personal data do we process for this purpose?

In order to be able to provide you with Personalised Offers, Connected Freight needs to understand your preferences. In order to be able to determine your preferences, Connected Freight will analyse:

• Your App usage history;

This includes data regarding (i) specific actions you take on the App, (ii) the total amount of your estimated cost incurred per tour plan and (iii) the time and location of your fleet.

• Your use of the Website, App and e-mails you receive from us

This includes data regarding (i) the links you click on the Website, (ii) the number of times you login to the App, (iii) your location based on your IP-address, (iv) how you respond to or engage with e-mails sent by us, and (v) how you use the App (including your location as obtained through our App if this is something that you have previously consented to, your recorded journeys including your vehicles co-ordinates, speed and acceleration, comparing this against other users (if you have consented to collection of your location) by using the App.

• Your participation in promotions
• Your responses to surveys

In order to determine your preferences, Connected Freight may also combine your personal data already known by affiliates of Connected Freight including your use of:

• Websites, App, social media, survey’s, promotions and other digital channels;

 

3.6 Location-based functionalities

- What does this purpose entail?

When you visit or use the Website or App, we process some technical informationa bout you (such as your IP address, your location as obtained through our App if this is something that you have previously consented to, your recorded journeys including your vehicles co-ordinates, speed and acceleration and comparing this against other users (if you have consented to collection of your location) to provide you the functionalities of our online services and to manage them. With this technical information we are able to manage the Website and Apps, for example to resolve technical failures or to improve their reliability.

- Which personal data do we process for this purpose?

We process technical data such as the IP address, your location and recorded journeys and vehicles co-ordinates, speed and acceleration of your computer, tablet or smartphone, details of the pages you have visited on the Website or App, the web browser you use to surf, previous/subsequent sites that you have visited and the length of your visit/session.

 

3.7 The generation of management information and statistical data

- What does this purpose entail?

Connected Freight performs research into market trends through statistical analysis. We use the results of such research to evaluate our current products and services and to adapt our products, marketing and service stations to new developments. The research results are only reported on an aggregate basis.

 

3.8 Feedback and forum facilities

- What does this purpose entail?

If at any time this App offers any feedback and/or forum facilities (or similar), Connected Freight may collect the information that you disclose in using such facilities. Such information will be used in accordance with this Privacy Policy. Please note that Connected Freight cannot be held responsible for other parties' use of the personal data which you make available to such third parties through any feedback or forum facilities in this application. Please be careful about what personal data you disclose in this way.

 

4. Who has access to your data?

Connected Freight may disclose your personal data to any of the following:

• Authorized third party companies involved in providing logistic delivery services, such as any other company that is permitted to supply products and/or services to App users;
• Any agents, service providers and/or subcontractors of Connected Freight and its affiliates; and
• Any person to whom Connected Freight proposes to transfer any of its rights and/or duties.

Connected Freight also uses third parties for certain processing, such as website hosting. The collected personal data may be transferred to authorized third parties, which may be located outside of the Economic European Area (EEA) as part of the services offered to you. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. As far as these third parties have access to personal data in order to execute these processing, Connected Freight has taken the required organizational and/or contractual measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data.

Connected Freight may also share your information with other third parties such as our marketing partners. These third parties will use your information for the purposes detailed in this Privacy Policy or as further notified to you.

Except as set out in this Privacy Policy, we will not disclose any personal data without your permission unless we are legally entitled or required to do so or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. Only if Connected Freight is required to do so by law, will your personal data be provided to supervisory agencies, fiscal authorities and investigative agencies.

 

5. For what period do we retain your personal data?

Upon your request to discontinue your subscription to the App, we will close the applicable accounts as soon as reasonably possible. We will also close or deactivate inactive customer accounts and close accounts that are used in violation of this Privacy Policy or applicable Terms and Conditions. Personal data from closed or deactivated accounts will be deleted or rendered anonymous as soon as is reasonably possible. Under certain circumstances we will retain personal data from closed or deactivated accounts for longer, such circumstances being the prevention of fraud or to otherwise take actions permitted or required by law.

 

6. Which cookies does Connected Freight use?

The Website and/or App uses cookies or similar technology. A cookie is a small text file that is sent to your internet browser so that we are able to recognise your browser when you return. Connected Freight and its authorised service providers may use small graphic images known as ‘clear GIFs’ that work in conjunction with cookies to identify you and your use of the Website and/or App. Connected Freight and such service providers may also use other technologies to store information in your browser utilising local shared objects or local storage, such as HTML 5 cookies, flash cookies and other web application software methods.

Using these technologies, we can collect data on the use of the Website and/or App such as which pages are visited, your interaction with information on the Website and the duration of your visit.

Functional cookies – Connected Freight stores cookies that are essential in providing the functionalities of the Website and/or App. For instance, the cookies remember your preferences, such as language and region, which remain as your default settings when you revisit the Website and/or App. However, should you wish to do so, you can choose to reject or block the cookies set by Connected Freight by changing your browser settings – see the Help function within your browser for further details.

Web analytics cookies – Connected Freight may use third party cookies for web analysis. Such cookies allow Connected Freight to analyze the usage of the Website and/or App. This relies on aggregated statistical data that Connected Freight’s authorised service providers provide Connected Freight and allows Connected Freight to understand the way you use the Website and/or App. Connected Freight and such service providers may only provide such data to third parties if this is required by law.

Advertising cookies – Connected Freight may use third party cookies for advertising purposes. Connected Freight may use authorised service providers to serve advertising on the Website and/or App and other websites on the internet. Such service providers may place cookies on your browser and may collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.

Connected Freight does not retain a cookie longer than necessary. We use session cookies and permanent cookies:

• A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
• A permanent cookie enables the Website and/or App to recognize you at a subsequent visit. It remains on your system until you delete it.

Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly and you may no longer be able to use all the functionalities of the Website and/or App.

 

7. If you communicate with us through social media

Sharing our Website or content through social media

If you choose to share our Website, App or content through social media such as LinkedIn, Facebook and/or Twitter, your personal data (such as your name and the fact that you are interested in Connected Freight) will also be visible to all the visitors of your personal webpage on LinkedIn, Facebook and/or Twitter. On the use of such social media websites only the terms and conditions (including the privacy policy) of the social media website apply. Connected Freight is not responsible for the processing of personal data or the privacy policy of such social media websites, and Connected Freight's Privacy Policy is therefore not applicable.

Our LinkedIn page

We have a LinkedIn page. When you communicate with us through our LinkedIn page (for example, when you post a comment, upload media, send a personal message or become a fan of us by clicking the "Follow" button, we may receive personal data about you (such as your (user) name, profile photo, your email address, your contact number, your company, your job title, your working experience, your education, your interests, your groups, your connections and your recent LinkedIn activities). How we use your personal data, is described in the applicable LinkedIn Privacy Policy, which applies in addition to (i) this Privacy Policy and (ii) the terms of use and other statements from LinkedIn. Connected Freight encourages you to carefully read the terms of use and other statements of LinkedIn. Such terms of use and other statements may differ from this Privacy Policy.

 

8. How do we secure your personal data?

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use.

 

9. Who to address regarding questions and requests of access, removal etc.

We aim to keep our data about you as accurate as possible. If you would like to review, change or delete the details you have supplied to us, please send your request via email to contact@connectedfreight.com.